This privacy policy explains how Evening Language Hub processes personal data when people use the website, contact us, book language courses, or take part in small-group language services.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps before entering a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for operating language courses, managing enquiries, and maintaining the website.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. A complaint may also be raised with the competent data protection authority if a person believes their rights have been infringed.
We use personal data to respond to enquiries, assess course level and suitability, arrange group and timetable matching, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice and progress review, process payments, maintain records, secure the website, and meet legal obligations.
We may share personal data with operational partners that help us run the website, manage communications, process payments, support online lessons, or maintain technical systems. These recipients act under instructions or contractual arrangements appropriate to their role and may not use the data for unrelated purposes.
We may disclose personal data where required to comply with legal obligations, lawful requests, court orders, tax or accounting duties, or to protect our rights, users, or the security of our services. Any such disclosure is limited to what is necessary for the stated purpose.
We may process contact details, inquiry content, level screening information, enrolment details, timetable preferences, payment-related records, attendance information, course progress notes, and technical data such as device and usage information when users interact with the website or online lessons.
Data is collected when a person submits a contact form, books a consultation, communicates by phone or email, participates in level screening or course matching, joins scheduled lessons, or uses the website and related online tools. Some technical data is generated automatically by the systems used to operate the site and deliver online services.
The website may use essential cookies to support core functions, functional cookies to remember basic preferences, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Users may block or delete cookies through their browser settings. If certain cookies are disabled, some parts of the website may not function as intended, especially features that support form submission, session continuity, or basic analytics.
Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, that consent may be withdrawn for future processing.
To exercise a privacy right, a person should provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details if needed to verify identity or understand the scope of the request before responding.
We keep personal data only for as long as it is needed for the relevant purpose, including enquiry handling, enrolment administration, course delivery, accounting, legal compliance, and dispute handling. When data is no longer required, it is deleted or anonymised in line with our routine retention practices.
This privacy policy may be updated from time to time to reflect changes in our services, website functions, legal requirements, or data handling practices. The current version applies from the date it is published unless a different effective date is stated.
